Is International Shipping Available?
Learn what carriers we use and what your responsibilities are as an importer of international goods.
Alex
Last Update 3 months ago
Welcome to Wellbuilt! We are delighted to serve our international customers and ensure you receive our high-quality products no matter where you are in the world. Below are our policies and guidelines regarding international shipping.
Shipping Carriers
We use two of the most reliable carriers for our international shipping:
- UPS
- DHL Express
These carriers are chosen for their efficiency, reliability, and ability to deliver to a wide range of destinations.
Customs, Taxes, Duties, and Brokerage Fees
International customers are responsible for all customs-related costs, including:
- Taxes
- Duties
- Brokerage fees
These fees are charged by customs authorities in your country upon importation. Please be aware that these charges are not included in the purchase price or shipping cost displayed at checkout.
Legal Importation
It is the responsibility of the customer to ensure that the products purchased from Wellbuilt can be legally imported into their country. Each country has specific regulations and restrictions on certain items, and it is essential to verify these before making a purchase.
Warranty Claims
We stand by the quality of our products and offer warranty services to our international customers. However, please note that for warranty claims outside of the United States:
- The customer is responsible for all shipping charges associated with the warranty claim process.
We recommend checking the warranty terms specific to your product and location for more detailed information.
Order Processing and Shipping Times
Once your order is placed, it will be processed and shipped promptly. Shipping times may vary based on the destination and customs clearance processes. Typically, international deliveries take between 5-15 business days. However, unforeseen delays can occur due to customs processing, local postal services, or other factors outside our control.
Contact Us
If you have any questions or need further assistance regarding our international shipping policies, please do not hesitate to contact our customer service team. We are here to help ensure a smooth and satisfying shopping experience.
Thank you for choosing Wellbuilt. We appreciate your business and look forward to serving you.