If your recent order shows as 'on-hold,' this is generally due to our payment processing and order verification steps. Below are common reasons why your order may appear on hold and what each means:
Credit Card Payments
We use Stripe to securely process credit card transactions. When you place an order with a credit card, we perform an authorization to confirm that funds are available before shipment. This is a standard process to ensure a smooth transaction:
Authorization Hold: Before we ship, we temporarily hold the necessary funds on your card to confirm the transaction. During this time, your order status may show as ‘on-hold.’
Order Status: If your order status is 'on-hold' due to a credit card authorization, rest assured, there is nothing wrong with your order. We will only reach out if there’s an issue that requires attention.
Completion of Transaction: Once your order is shipped, the authorization hold will convert into a final charge, and funds will be deducted from your account.
Other Payment Methods
If you used a payment method other than a credit card and your order shows as ‘on-hold,’ there may be an issue with the order itself. In such cases:
Check for Messages: Please check your email and phone for any messages from us. We will contact you directly if any additional information is required to process your order.
Need Further Assistance?
If you have questions or concerns about your order status, please don’t hesitate to contact our customer service team. We're here to help and ensure your order is processed and shipped promptly!