We understand that sometimes a return may be necessary. Our return process is designed to be straightforward while ensuring each situation is handled properly. Because return circumstances can vary, we always recommend contacting us before sending any items back.
Contact Us Before Returning an Item
Customers should always contact us prior to returning an item so we can provide the correct return instructions for their specific situation. This helps ensure:
The return is processed correctly
The item is sent to the correct location
Any applicable refunds or credits are handled properly
Our team will provide complete return instructions based on your order and the reason for the return.
Returns Caused by Our Error
If a return is required due to our mistake, such as receiving the wrong part or a defect related to our workmanship, we will always cover the cost of return shipping and replacement shipping.
Our goal is to resolve these situations as quickly as possible and ensure you receive the correct part.
Note: International orders may not always qualify for the same return shipping coverage, depending on the circumstances.
Return Shipping (Customer Responsibility)
If a return is not due to our fault—such as ordering the wrong part or no longer needing the item—the customer is responsible for the return shipping.
Customers may handle return shipping in one of the following ways:
Pay for return shipping themselves and ship the item back to us
Have the return shipping cost deducted from the refund once the item is received and inspected
Core Returns
Many of our products include a core charge, which is refunded once the original part (core) is returned.
Customers have several options for returning cores:
Prepay core return shipping during checkout
Arrange and pay for return shipping themselves
Have the return shipping cost deducted from the core refund
Once the core is received and inspected, the applicable core refund will be processed.
Warranty Return Shipping
Return shipping related to warranty claims is handled separately from standard returns. Our team will provide specific instructions if a warranty return is required.
Need Help With a Return?
If you need to return an item or a core, please contact our customer support team first so we can guide you through the correct process. This ensures your return is handled as quickly and smoothly as possible.